Our Newsletter


Shipping & Returns

Returns Policy Process if Goods Qualify

You may return new unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 10 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2-3 business days), the time it takes us to process your return once we receive it (2-3 business days), and the time it takes your bank to process our refund request (3-4 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Returns Policy Process in Detail

1. ‘’The Company’’ means East London Electronics Ltd. ‘’The Customer’’ means the person, firm or company ordering, or hiring from the company. ‘’The Goods’’ or ‘’The Equipment’’ means the subject matter of any order or contract of sale or hire.
2. GENERAL
All orders are accepted and goods supplied subject to the company’s express terms and conditions. Any order placed by a customer shall constitute an offer to contract upon these express terms and conditions, and no addition thereto or variation there from by the customer whether contained in the Customer’s order or otherwise shall apply unless expressly agreed in writing by an official of the Company.
3. GUARANTEE
In respect of goods the subject matter of any warranty or guarantee given by the manufacturers of the same, the  Company guarantees to the customers that such goods will be free from defects caused by faulty materials or poor workmanship for a period of one year. Under this warranty the Company will, at its option, either repair or give a replacement or equivalent quality or issue credit to the customer for any goods found to be defective because of faulty maintenance by the Company or poor workmanship provided that
a) The Company is notified in writing within 7 days of the customer first discovering any such defects;
b) The Goods have been used in an appropriate manner and/or as prescribed in the instructions
c) The defective Goods are returned to the Company at the Customer’s expense;
d) Examination by the Company of such Goods discloses to its satisfaction that such defects exits and have not been caused by misuse, neglect, accident, improper storage, installation or handling or by repair or alteration not effected by the Company;
e) The Goods not having been modified or repaired otherwise than by the Company or otherwise interfaced with;
f) And the Customer shall pay to the Company the cost (as certified by the Company) of any
examination of such Goods as a result of which the Company denies liability.
g) Warranty does not include printer heads and any type of printer problem (ie paper jam etc).

4. All goods remain the property of East London Electronics Ltd until all the payments are received in full. Goods are not offered on trial basis. Company doesn’t accept any return, exchange or refund once the goods leave the Company premises. If the Customer changes their mind after confirming sales order. A restocking fee of 40% is charged on total sales.

5. The programming is not covered in the guarantee of the machine. There will be a charge
according to the programming problems.

6. It is the Customer’s responsibility to ensure products and specifications are suitable for their needs, and should check this with manufacturer before purchase.

7. If order is taken over telephone, website or email, Customer is responsible to ensure products are suitable for their needs. If purchasing hardware to configure with your existing software or system. Please ensure your software or system supplier will help you configure these. As no refund can be given if they do not support you, as the item will not be considered faulty.

8. SOFTWARE & TRAINING
No responsibility is accepted for loss of any data arising from the supply of goods or services
resulting from the invoice. Customers are advised to take necessary precautions to backup their data.Training will be provided if customer wishes to do so. If the customer needs more training after that, appropriate charges will apply. Customer is responsible for the Software Licenses.

9. JURISDICTION
The contract shall be governed by and construed and interpreted in accordance with English law and the English Courts shall have jurisdiction for the purposes of settlement of any disputes arising out of or in connection with the contract. 
      


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

All items ordered before 1pm are despatched the same day, this is for items that are in stock. If you have any stock enquiries do not hesitate to contact us. on average it takes 1-2 days to receive your items once despatched. 1 day if you choose the 24 Hour Service and 2 Days if you choose the standard delivery option.  Also note if you are out of the UK Mainland it can take an extra day to deliver.

Outer UK Mainland (Outer zone within UK)
We will aim to deliver all parcels to outer UK mainland at no extra cost however if your item is expensive or heavier than 2kg you will need to pay an extra cost to have these items delivered by a courier. In this situation we are unable to use Royalmail.

If you are out of the UK mainland please rember to choose the out of UK Mainland delivery option.
You may be out of the UK Mainland Zone if your Postcode begins with:


AB, BT, FK, GY, HS, IM, IV, JE, KA, KW, PA, PH, TR, ZE

 

Click Here For Complete Out of Zone Postcode List

In General Areas out of the UK Mainland Include: INVERNESS, N.IRELAND, BELFAST, SHETLAND & ORKNEY, WESTERN ISLES, SCILLY ISLES, CHANNEL ISLANDS, AND ISLE OF MAN, PERTH, PERTHSHIRE.

Shipping Charges:
Currently Half Price £4.99 within UK Mainland (2-3 Days)
Next Day - £8.00  (1-2 Days)
Outer UK Mainland - £23.00 (2-4 Days)


Free Shipping Offers:
At times we may have special offers on our postage charges, Please note this is to the UK Mainland Only as couriers charge extra to deliver to these destinations. However when such an offer is made there will be reductions made on outer UK Mainland Delivery. These will be available on checkout at the time.

Certain items will be excluded from the Free Delivery Offer, these are smaller items that have a fixed postage charge i.e items with upto £4.00 fixed postage charge.

If you are out of the UK mainland and do order on the Free Delivery offer we will try to delivery by other services i.e Royalmail, But if the items are too heavy (>2kg) we will be in contact with you to inform you of the extra charge. This however will be a lower charge than usual as it will be at offer price.

If you are unsure you can give us a call on 0871 288 5102 before you place an order.